Normal view MARC view ISBD view

Quality customer service : (Record no. 26355)

MARC details
000 -LEADER
fixed length control field	01011nam a2200253 4500
001 - CONTROL NUMBER
control field	vtls000010099
003 - CONTROL NUMBER IDENTIFIER
control field	KUKTEM
005 - DATE AND TIME OF LATEST TRANSACTION
control field	20251117142308.0
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field	060606t2004 xxu gr \|0 1 0\|eng \|
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number	1560525991
039 #9 - LEVEL OF BIBLIOGRAPHIC CONTROL AND CODING DETAIL [OBSOLETE]
Level of rules in bibliographic description	201107131748
Level of effort used to assign nonsubject heading access points	VLOAD
Level of effort used to assign subject headings	200908141124
Level of effort used to assign classification	VLOAD
Level of effort used to assign subject headings	200908141056
Level of effort used to assign classification	VLOAD
Level of effort used to assign subject headings	200908131552
Level of effort used to assign classification	VLOAD
--	200606141148
--	VLOAD
040 ## - CATALOGING SOURCE
Original cataloging agency	UMP
090 ## - LOCALLY ASSIGNED LC-TYPE CALL NUMBER (OCLC); LOCAL CALL NUMBER (RLIN)
Classification number (OCLC) (R) ; Classification number, CALL (RLIN) (NR)	HF5415.5 .M37 2001
100 1# - MAIN ENTRY--PERSONAL NAME
Personal name	Martin, William B.
245 10 - TITLE STATEMENT
Title	Quality customer service :
Remainder of title	how to win with the customer /
Statement of responsibility, etc.	William B. Martin
246 1# - VARYING FORM OF TITLE
Title proper/short title	Quality customer service
Medium	[electronic resource] :
Remainder of title	visual crisp interactive
250 ## - EDITION STATEMENT
Edition statement	4th ed.
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Place of publication, distribution, etc.	Menlo Park, CA:
Name of publisher, distributor, etc.	Crisp Publications,
Date of publication, distribution, etc.	2001
300 ## - PHYSICAL DESCRIPTION
Extent	viii, 110 p. :
Other physical details	ill. ;
Dimensions	26 cm. +
Accompanying material	1 computer disc
440 #2 - SERIES STATEMENT/ADDED ENTRY--TITLE
Title	A Fifty-minute series
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element	Customer services
General subdivision	Programmed instruction
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element	Customer relations
General subdivision	Programmed instruction

Holdings
Lost status	Source of classification or shelving scheme	Home library	Current library	Date acquired	Cost, normal purchase price	Full call number	Barcode	Date last seen	Copy number	Cost, replacement price	Price effective from	Koha item type	Public note
Not lost	Library of Congress Classification	UMPLIB GAMBANG	UMPLIB GAMBANG	04/09/2019	90.83	HF5415.5 .M37 2001	0000006852	04/09/2019	1	90.83	04/09/2019	Open Shelf
Not lost	Library of Congress Classification	UMPLIB GAMBANG	UMPLIB GAMBANG	04/09/2019	90.83	HF5415.5 .M37 2001	0000018912	04/09/2019	2	90.83	04/09/2019	Open Shelf	c. 2
Not lost		UMPLIB GAMBANG	UMPLIB GAMBANG	04/09/2019		CD 1824 \| HF5415.5 .M37 2001	0000018913	04/09/2019	1		04/09/2019	Accompanying Material