Running an effective help desk /
Czegel, Barbara 1953-
Running an effective help desk / Barbara Czegel - 2nd ed. - New York: Wiley Computer Pub., 1998 - xxv, 434 p.: ill.; 24 cm.
Includes bibliographical references (p. 425-426) and index
0471248169
Computer industry--Customer services--Management
Electronic office machine industry--Customer services--Management
Running an effective help desk / Barbara Czegel - 2nd ed. - New York: Wiley Computer Pub., 1998 - xxv, 434 p.: ill.; 24 cm.
Includes bibliographical references (p. 425-426) and index
0471248169
Computer industry--Customer services--Management
Electronic office machine industry--Customer services--Management