Customer relationship management : a people, process, and technology approach /
Wagner, William P.
Customer relationship management : a people, process, and technology approach / William P. Wagner, Michael Zubey - Boston, Mass. : Thomson Course Technology, 2007 - 191 p. : ill. ; 24 cm.
1423900847 9781423900849
Customer relations--Management
Customer relations--Data processing
Business intelligence
Customer relationship management : a people, process, and technology approach / William P. Wagner, Michael Zubey - Boston, Mass. : Thomson Course Technology, 2007 - 191 p. : ill. ; 24 cm.
1423900847 9781423900849
Customer relations--Management
Customer relations--Data processing
Business intelligence