Quality customer service : satisfy customers-it's everybody's job /
Martin, William B.
Quality customer service : satisfy customers-it's everybody's job / William B. Martin - 5th ed. - [Rochester, N.Y.] : Axzo Press, c2009 - ii, 104 p. : ill. ; 26 cm. - Crisp Fifty-Minute series . - Fifty-Minute series .
Rev. ed. of: Quality customer service : how to win with the customer / William B. Martin. 4th ed. c2001
Includes bibliographical references
9781426018336 (pbk.) 1426018339 (pbk.)
Customer services--Programmed instruction
Customer relations--Programmed instruction
Quality customer service : satisfy customers-it's everybody's job / William B. Martin - 5th ed. - [Rochester, N.Y.] : Axzo Press, c2009 - ii, 104 p. : ill. ; 26 cm. - Crisp Fifty-Minute series . - Fifty-Minute series .
Rev. ed. of: Quality customer service : how to win with the customer / William B. Martin. 4th ed. c2001
Includes bibliographical references
9781426018336 (pbk.) 1426018339 (pbk.)
Customer services--Programmed instruction
Customer relations--Programmed instruction