Quality customer service : (Record no. 58828)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 01137nam a2200289 a 4500 |
| 001 - CONTROL NUMBER | |
| control field | vtls000048906 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | KUKTEM |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20251117150448.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 101206t2009 nyua f 001 0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9781426018336 (pbk.) |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 1426018339 (pbk.) |
| 039 #9 - LEVEL OF BIBLIOGRAPHIC CONTROL AND CODING DETAIL [OBSOLETE] | |
| Level of rules in bibliographic description | 201108191114 |
| Level of effort used to assign nonsubject heading access points | fauzi |
| Level of effort used to assign subject headings | 201107131831 |
| Level of effort used to assign classification | VLOAD |
| -- | 201012061013 |
| -- | safura |
| 040 ## - CATALOGING SOURCE | |
| Original cataloging agency | UMP |
| 090 ## - LOCALLY ASSIGNED LC-TYPE CALL NUMBER (OCLC); LOCAL CALL NUMBER (RLIN) | |
| Classification number (OCLC) (R) ; Classification number, CALL (RLIN) (NR) | HF5415.5 .M37 2009 |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Martin, William B. |
| 245 10 - TITLE STATEMENT | |
| Title | Quality customer service : |
| Remainder of title | satisfy customers-it's everybody's job / |
| Statement of responsibility, etc. | William B. Martin |
| 250 ## - EDITION STATEMENT | |
| Edition statement | 5th ed. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | [Rochester, N.Y.] : |
| Name of publisher, distributor, etc. | Axzo Press, |
| Date of publication, distribution, etc. | c2009 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | ii, 104 p. : |
| Other physical details | ill. ; |
| Dimensions | 26 cm. |
| 490 1# - SERIES STATEMENT | |
| Series statement | Crisp Fifty-Minute series |
| 500 ## - GENERAL NOTE | |
| General note | Rev. ed. of: Quality customer service : how to win with the customer / William B. Martin. 4th ed. c2001 |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE | |
| Bibliography, etc. note | Includes bibliographical references |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Customer services |
| General subdivision | Programmed instruction |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Customer relations |
| General subdivision | Programmed instruction |
| 830 #0 - SERIES ADDED ENTRY--UNIFORM TITLE | |
| Uniform title | Fifty-Minute series |
| Withdrawn status | Lost status | Damaged status | Not for loan | Home library | Current library | Date acquired | Cost, normal purchase price | Total checkouts | Full call number | Barcode | Date last seen | Copy number | Cost, replacement price | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Not lost | UMPLIB GAMBANG | UMPLIB GAMBANG | 04/09/2019 | 39.60 | HF5415.5 .M37 2009 | 0000058657 | 04/09/2019 | 1 | 39.60 | 04/09/2019 | Open Shelf |