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Service management : operations, strategy, information technology /

Fitzsimmons, James A.

Service management : operations, strategy, information technology / James A. Fitzsimmons, Mona J. Fitzsimmons, Sanjeev Bordoloi - 8th ed. International Edition - New York, NY : McGraw-Hill, 2014 - xviii, 524 p. : ill. ; 28 cm. - The McGraw-Hill/Irwin series operations and decision sciences .

Includes bibliographical references and index

ISBN: 9780077841201 (hbk.) 0077841204 (hbk.) 9780078024078 (hbk.) 0078024072 (hbk.) 9781259010651 (international edition)

Subjects--Topical Terms:
Service industries--Management

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