The trade technician's soft skills manual /
Coscia, Steve
The trade technician's soft skills manual / Steve Coscia - Clifton Park, NY : Cengage Learning, c2012 - xiv, 112 p. : ill. ; 23 cm.
Includes index
Halos and hygiene -- The customer is always right -- Customers and congruency -- Empathy and editorializing -- Words and weapons -- Clutter and clarity -- Listening and learning -- Checklists -- Forms
9781111313814 (pbk.)
Customer services
Service industries--Customer services
The trade technician's soft skills manual / Steve Coscia - Clifton Park, NY : Cengage Learning, c2012 - xiv, 112 p. : ill. ; 23 cm.
Includes index
Halos and hygiene -- The customer is always right -- Customers and congruency -- Empathy and editorializing -- Words and weapons -- Clutter and clarity -- Listening and learning -- Checklists -- Forms
9781111313814 (pbk.)
Customer services
Service industries--Customer services