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The trade technician's soft skills manual / Steve Coscia
Material type:
TextPublication details: Clifton Park, NY : Cengage Learning, c2012Description: xiv, 112 p. : ill. ; 23 cmISBN: - 9781111313814 (pbk.)
Contents:
Halos and hygiene -- The customer is always right -- Customers and congruency -- Empathy and editorializing -- Words and weapons -- Clutter and clarity -- Listening and learning -- Checklists -- Forms
| Item type | Current library | Call number | Copy number | Status | Date due | Barcode | |
|---|---|---|---|---|---|---|---|
Open Shelf
|
UMPLIB PEKAN | HF 5415.5 .C67 2012 (Browse shelf(Opens below)) | 1 | Available | 0000098740 |
Includes index
Halos and hygiene -- The customer is always right -- Customers and congruency -- Empathy and editorializing -- Words and weapons -- Clutter and clarity -- Listening and learning -- Checklists -- Forms