The trade technician's soft skills manual / (Record no. 78663)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00979nam a2200241 a 4500 |
| 001 - CONTROL NUMBER | |
| control field | vtls000083528 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | KUKTEM |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20251125100232.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 141114t2012 nyua f 001 0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9781111313814 (pbk.) |
| 039 #9 - LEVEL OF BIBLIOGRAPHIC CONTROL AND CODING DETAIL [OBSOLETE] | |
| Level of rules in bibliographic description | 201507131648 |
| Level of effort used to assign nonsubject heading access points | aida |
| -- | 201411141649 |
| -- | ezzatul |
| 040 ## - CATALOGING SOURCE | |
| Original cataloging agency | UMP |
| 090 ## - LOCALLY ASSIGNED LC-TYPE CALL NUMBER (OCLC); LOCAL CALL NUMBER (RLIN) | |
| Classification number (OCLC) (R) ; Classification number, CALL (RLIN) (NR) | HF 5415.5 .C67 2012 |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Coscia, Steve |
| 245 14 - TITLE STATEMENT | |
| Title | The trade technician's soft skills manual / |
| Statement of responsibility, etc. | Steve Coscia |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | Clifton Park, NY : |
| Name of publisher, distributor, etc. | Cengage Learning, |
| Date of publication, distribution, etc. | c2012 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | xiv, 112 p. : |
| Other physical details | ill. ; |
| Dimensions | 23 cm. |
| 500 ## - GENERAL NOTE | |
| General note | Includes index |
| 505 0# - FORMATTED CONTENTS NOTE | |
| Formatted contents note | Halos and hygiene -- The customer is always right -- Customers and congruency -- Empathy and editorializing -- Words and weapons -- Clutter and clarity -- Listening and learning -- Checklists -- Forms |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Customer services |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Service industries |
| General subdivision | Customer services |
| Withdrawn status | Lost status | Damaged status | Not for loan | Home library | Current library | Date acquired | Cost, normal purchase price | Total checkouts | Full call number | Barcode | Date last seen | Copy number | Cost, replacement price | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Not lost | UMPLIB PEKAN | UMPLIB PEKAN | 04/09/2019 | 151.93 | HF 5415.5 .C67 2012 | 0000098740 | 04/09/2019 | 1 | 151.93 | 04/09/2019 | Open Shelf |