Connor the ISO 9001:2000 road movie leadership skills for customer satisfaction /
Connor the ISO 9001:2000 road movie leadership skills for customer satisfaction / [video recording] :
written and produced by Nicholas and Smith
- Australia: Nicholas and Smith Pty Ltd, c2003
- 1 digital video disc (29 min.): sd. col.; 12cm +; 1 CD-ROM Facilitator's guide and slide presentation
Title from disc label. Non academic and student for internal use only CD 1332
This series is about the challenge in ISO 9001:2000 in achieving customer satisfaction and it gives managers the 11 leadership skills and actions which help them move from managers to leaders of customer satisfaction
MED0002449(Local)
Leadership
Quality assurance
Executive ability
Quality--Management
Customer satisfaction
Title from disc label. Non academic and student for internal use only CD 1332
This series is about the challenge in ISO 9001:2000 in achieving customer satisfaction and it gives managers the 11 leadership skills and actions which help them move from managers to leaders of customer satisfaction
MED0002449(Local)
Leadership
Quality assurance
Executive ability
Quality--Management
Customer satisfaction