Connor the ISO 9001:2000 road movie [video recording] : leadership skills for customer satisfaction / written and produced by Nicholas and Smith
Material type:
FilmPublication details: Australia: Nicholas and Smith Pty Ltd, c2003Description: 1 digital video disc (29 min.): sd. col.; 12cm +; 1 CD-ROM Facilitator's guide and slide presentationISBN: - MED0002449(Local)
- Nicholas and Smith Pty Ltd
| Item type | Current library | Call number | Copy number | Status | Notes | Date due | Barcode | |
|---|---|---|---|---|---|---|---|---|
CD and DVD
|
UMPLIB GAMBANG | com TS156.6 C66 2003 | dvd TS156.6 C66 2003 (Browse shelf(Opens below)) | 1 | Not for loan | Non academic and student for internal use only | 0000014454 | ||
|
CD and DVD
|
UMPLIB GAMBANG | dvd TS156.6 C66 2003 (Browse shelf(Opens below)) | 1 | Not for loan | Non academic and student for internal use only | 0000014455 |
Title from disc label.
Non academic and student for internal use only
CD 1332
This series is about the challenge in ISO 9001:2000 in achieving customer satisfaction and it gives managers the 11 leadership skills and actions which help them move from managers to leaders of customer satisfaction