MARC details
| 000 -LEADER |
|---|
| fixed length control field |
01121nam a2200265 4500 |
| 001 - CONTROL NUMBER |
|---|
| control field |
vtls000013130 |
| 003 - CONTROL NUMBER IDENTIFIER |
|---|
| control field |
KUKTEM |
| 005 - DATE AND TIME OF LATEST TRANSACTION |
|---|
| control field |
20251117142420.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
|---|
| fixed length control field |
060606t2004 xxu gr |0 1 0|eng | |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| International Standard Book Number |
0874257379 |
| 039 #9 - LEVEL OF BIBLIOGRAPHIC CONTROL AND CODING DETAIL [OBSOLETE] |
|---|
| Level of rules in bibliographic description |
201107131815 |
| Level of effort used to assign nonsubject heading access points |
VLOAD |
| Level of effort used to assign subject headings |
201106081244 |
| Level of effort used to assign classification |
training |
| Level of effort used to assign subject headings |
200908141201 |
| Level of effort used to assign classification |
VLOAD |
| Level of effort used to assign subject headings |
200908141132 |
| Level of effort used to assign classification |
VLOAD |
| -- |
200606141205 |
| -- |
VLOAD |
| 040 ## - CATALOGING SOURCE |
|---|
| Original cataloging agency |
UMP |
| 090 ## - LOCALLY ASSIGNED LC-TYPE CALL NUMBER (OCLC); LOCAL CALL NUMBER (RLIN) |
|---|
| Classification number (OCLC) (R) ; Classification number, CALL (RLIN) (NR) |
HF5415.5 .D62 2003 |
| 100 1# - MAIN ENTRY--PERSONAL NAME |
|---|
| Personal name |
Doane, Darryl S. |
| 245 10 - TITLE STATEMENT |
|---|
| Title |
50 activities for achieving excellent customer service / |
| Statement of responsibility, etc. |
Darryl S. Doane, Rose D. Sloat, authors & editors |
| 246 3# - VARYING FORM OF TITLE |
|---|
| Title proper/short title |
50 activities for achieving excellent customer service |
| Medium |
[computer file] |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. |
|---|
| Place of publication, distribution, etc. |
Amherst, MA: |
| Name of publisher, distributor, etc. |
HRD Press, |
| Date of publication, distribution, etc. |
2003 |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Extent |
xiii, 257 p. (looseleaf) : |
| Other physical details |
ill. ; |
| Dimensions |
28 cm. + |
| Accompanying material |
1 computer disc |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE |
|---|
| Bibliography, etc. note |
Includes bibliographical references and index |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Customer services |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Service industries workers |
| General subdivision |
Training of |
| 700 1# - ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
Sloat, Rose D. |
| 740 0# - ADDED ENTRY--UNCONTROLLED RELATED/ANALYTICAL TITLE |
|---|
| Uncontrolled related/analytical title |
Fifty activities for achieving excellent customer service |