Superior customer value : (Record no. 67469)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00816nam a2200229 a 4500 |
| 001 - CONTROL NUMBER | |
| control field | vtls000071409 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | KUKTEM |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20251125093721.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 130611t2012 flua g bi 001 0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9781439861288 |
| 039 #9 - LEVEL OF BIBLIOGRAPHIC CONTROL AND CODING DETAIL [OBSOLETE] | |
| Level of rules in bibliographic description | 201401230937 |
| Level of effort used to assign nonsubject heading access points | safura |
| -- | 201306111532 |
| -- | ida |
| 040 ## - CATALOGING SOURCE | |
| Original cataloging agency | UMP |
| 090 ## - LOCALLY ASSIGNED LC-TYPE CALL NUMBER (OCLC); LOCAL CALL NUMBER (RLIN) | |
| Classification number (OCLC) (R) ; Classification number, CALL (RLIN) (NR) | HF5415.5 .W45 2012 |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Weinstein, Art |
| 245 10 - TITLE STATEMENT | |
| Title | Superior customer value : |
| Remainder of title | strategies for winning and retaining customers / |
| Statement of responsibility, etc. | Art Weinstein |
| 250 ## - EDITION STATEMENT | |
| Edition statement | 3rd ed. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | Boca Raton, FL : |
| Name of publisher, distributor, etc. | CRC Press, |
| Date of publication, distribution, etc. | 2012 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | xvii, 301 p. : |
| Other physical details | ill. ; c 25 cm. + |
| Accompanying material | 2 videodiscs (4 3/4 in.) |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE | |
| Bibliography, etc. note | Includes bibliographical references and index |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Customer services |
| General subdivision | Management |
| Withdrawn status | Lost status | Damaged status | Not for loan | Home library | Current library | Date acquired | Cost, normal purchase price | Total checkouts | Full call number | Barcode | Date last seen | Copy number | Cost, replacement price | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Not lost | UMPLIB GAMBANG | UMPLIB GAMBANG | 04/09/2019 | 223.62 | HF5415.5 .W45 2012 | 0000080521 | 04/09/2019 | 1 | 223.62 | 04/09/2019 | Open Shelf | ||||
| Not lost | UMPLIB GAMBANG | UMPLIB GAMBANG | 04/09/2019 | 223.62 | CD 7823 | HF5415.5 .W45 2012 | 0000080523 | 04/09/2019 | 1 | 223.62 | 04/09/2019 | Accompanying Material | ||||
| Not lost | UMPLIB GAMBANG | UMPLIB GAMBANG | 04/09/2019 | 223.62 | CD 7822 | HF5415.5 .W45 2012 | 0000080522 | 04/09/2019 | 1 | 223.62 | 04/09/2019 | Accompanying Material |