The eternal e-customer : how emotionally intelligent interfaces can create long-lasting customer relationships / Bryan P. Bergeron

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Material type: Text

TextPublication details: New York: McGraw-Hill, c2001Description: xxvi, 261 p.: ill.; 24 cmISBN:

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Holdings
Item type	Current library	Call number	Status	Date due	Barcode
Open Shelf	UMPLIB GAMBANG	HF5415.525 .B47 2001 (Browse shelf(Opens below))	Available		0000000844

Includes bibliographical references (p. [235]) and index