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Working together : succeeding in a multicultural organization / George F. Simons with Amy J. Zuckerman by Series: A Fifty-minute series
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Menlo Park, California : Crisp Publications, 1994
Availability: Items available for loan: UMPLIB GAMBANG (1)Call number: HF5549.5.M5 S56 1994.

Telephone courtesy & customer service / Lloyd Finch by Series: A Fifty-minute series
Edition: 3rd ed.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Menlo Park, Calif. : Crisp Publications, c2000
Other title:
  • Telephone courtesy & customer service
Availability: Items available for loan: UMPLIB GAMBANG (2)Call number: HF5415.5 .F56 2000, ...

Telemarketing tips from A to Z : how to make every call a winner! / Nancy Friedman by Series: A Fifty-minute series | Fifty-Minute series
Material type: Text Text; Format: print ; Literary form: Not fiction ; Audience: Specialized;
Publication details: Menlo Park, Calif. : Crisp Publications, c2001
Availability: Items available for loan: UMPLIB GAMBANG (1)Call number: HF5415.1265 .F75 2001.

Technical writing in the corporate world : understanding, developing, and editing technical documents / Herman A. Estrin, Norbert Elliot by Series: A Fifty-minute series
Material type: Text Text; Literary form: Not fiction ; Audience: General;
Publication details: Menlo Park, CA: Crisp Publications, 1990
Availability: Items available for loan: UMPLIB GAMBANG (1)Call number: T11 .E87 1990.

Team problem solving : a systematic approach to consensus decision making / Sandy Pokras by Series: A Fifty-minute series
Edition: Rev ed
Material type: Text Text; Literary form: Not fiction ; Audience: General;
Publication details: Menlo Park, CA: Crisp Publications, 1995
Availability: Not available: UMPLIB GAMBANG: Lost (1).

Stress that motivates : self-talk secrets for success / Dru Scott by Series: A Fifty-minute series
Edition: Revised ed.
Material type: Text Text; Literary form: Not fiction ; Audience: General;
Publication details: Menlo Park, CA: Crisp Publications, 2002
Availability: Items available for loan: UMPLIB GAMBANG (1)Call number: BF575.S75 S36 2002.

Sexual harassment in the workplace : a guide to prevention / Juliana Lightle and Elizabeth Doucet by Series: A Fifty-minute series
Material type: Text Text; Literary form: Not fiction ; Audience: General;
Publication details: Menlo Park, CA: Crisp Publications, 1992
Availability: Items available for loan: UMPLIB GAMBANG (1)Call number: KF3467.Z9 L53 1992.

Quality customer service : how to win with the customer / William B. Martin by Series: A Fifty-minute series
Edition: 4th ed.
Material type: Text Text; Literary form: Not fiction ; Audience: General;
Publication details: Menlo Park, CA: Crisp Publications, 2001
Other title:
  • Quality customer service visual crisp interactive
Availability: Items available for loan: UMPLIB GAMBANG (3)Call number: HF5415.5 .M37 2001, ...

Quality at work : a personal guide to professional standards / Diana Bonet and Rick Griggs by Series: A Fifty-minute series
Material type: Text Text; Format: print ; Literary form: Not fiction ; Audience: Specialized;
Publication details: Menlo Park, CA : Crisp Publications, 1989
Availability: Items available for loan: UMPLIB GAMBANG (1)Call number: HF5549.5.P35 B66 1989.

Process improvement : enhancing your organization's effectiveness / Eileen Flanigan, Jon Scott by Series: A Fifty-minute series
Material type: Text Text; Literary form: Not fiction ; Audience: General;
Publication details: Menlo Park, CA: Crisp Publications, 1995
Availability: Items available for loan: UMPLIB GAMBANG (1)Call number: HD58.9 .F52 1995.

Organizational vision, values and mission : building the organization of tomorrow / Cynthia D. Scott, Dennis T. Jaffe, Glen R. Tobe by Series: A Fifty-minute series
Material type: Text Text; Literary form: Not fiction ; Audience: General;
Publication details: Menlo Park, CA: Crisp Publications, 1993
Availability: Items available for loan: UMPLIB GAMBANG (1)Call number: HD58.9 .S26 1993.

Office politics : positive results from fair practices / Rebecca Luhn Wolfe by Series: A Fifty-minute series
Material type: Text Text; Literary form: Not fiction ; Audience: General;
Publication details: Menlo Park, CA: Crisp Publications, 1997
Availability: Items available for loan: UMPLIB GAMBANG (1)Call number: HF5386.5 .W64 1997.

Motivating at work : empowering employees to give their best / Twyla Dell by Series: A Fifty-minute series
Edition: Revised ed.
Material type: Text Text; Literary form: Not fiction ; Audience: General;
Publication details: Menlo Park, CA: Crisp Publications, 1993
Availability: Items available for loan: UMPLIB GAMBANG (1)Call number: HF5549 .5 .M63 D44 1993.

Mentoring : how to develop successful mentor behaviors / Gordon F. Shea by Series: Fifty minute book
Edition: 3rd ed.
Material type: Text Text; Literary form: Not fiction ; Audience: General;
Publication details: Menlo park, CA: Crisp Publications, 2002
Other title:
  • CBT mentoring
Availability: Items available for loan: UMPLIB GAMBANG (3)Call number: HF5385 .S53 2002, ...

Mentoring : a practical guide / Gordon F. Shea by Series: A fifty-minute series book
Edition: Rev. ed.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Menlo Park, Calif. : Crisp Publications, 1997
Other title:
  • Mentoring
Availability: Items available for loan: UMPLIB GAMBANG (2)Call number: HF5385 .S54 1997, ...

Measuring customer satisfaction / Richard F. Gerson by Series: A Fifty-minute series
Material type: Text Text; Literary form: Not fiction ; Audience: General;
Publication details: Menlo Park, CA: Crisp Publications, 1993
Availability: Items available for loan: UMPLIB GAMBANG (1)Call number: HF5415.5 .G47 1993.

Managing stress for mental fitness / Merrill F. Raber and George Dyck by Series: A Fifty-minute series
Edition: Revised ed
Material type: Text Text; Format: print ; Literary form: Not fiction ; Audience: Specialized;
Publication details: Menlo Park, CA : Crisp Publications, 1993
Availability: Items available for loan: UMPLIB GAMBANG (1)Call number: RA785 .R32 1993.

Managing performance : a comprehensive guide to effective supervision / Marion E. Haynes by
Material type: Text Text; Literary form: Not fiction ; Audience: General;
Publication details: Menlo Park, CA: Crisp Publications, 1984
Availability: Items available for loan: UMPLIB GAMBANG (1)Call number: HF5549.12 .H39 1984.

Managing negative people : strategies for success / S. Michael Kravitz by Series: A Fifty-minute series
Material type: Text Text; Literary form: Not fiction ; Audience: General;
Publication details: Menlo Park, CA: Crisp Publications, 1995
Availability: Items available for loan: UMPLIB GAMBANG (1)Call number: BF698.35.N44 K72 1995.

Managing anger : methods for a happier and healthier life / Rebecca R. Luhn by Series: A fifty-minute series
Material type: Text Text; Literary form: Not fiction ; Audience: General;
Publication details: Menlo Park, CA: Crisp Publications, 1992
Availability: Items available for loan: UMPLIB GAMBANG (1)Call number: BF575.A5 L83 1992.

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Perpustakaan Universiti Malaysia Pahang Al-Sultan Abdullah
26600 Pekan, Pahang Darul Makmur
Phone: +609 431 5063 (Gambang) / +609 431 5035 (Pekan)
Email: umplibrary@umpsa.edu.my

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