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Word for word : make the right choice, get the right meaning / Stewart Clark, Graham Pointon by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Oxford : Oxford Univ. Press, 2003
Availability: Items available for loan: UMPLIB GAMBANG (1)Call number: PE1464 .C53 2003.

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Service operations management : improving service delivery / Robert Johnston and Graham Clark by
Edition: 3rd ed.
Material type: Text Text; Format: print ; Literary form: Not fiction ; Audience: Specialized;
Publication details: Harlow, Essex, England ; New York : Financial Times/Prentice Hall, 2008
Online resources:
Availability: Items available for loan: UMPLIB GAMBANG (1)Call number: HD9980.5 .J64 2008.

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Service operations management : improving service delivery / Robert Johnston, Graham Clark, and Michael Shulver by
Edition: 4th ed.
Material type: Text Text; Format: print ; Literary form: Not fiction ; Audience: Specialized;
Publication details: Harlow, England : Pearson, c2012
Availability: Items available for loan: UMPLIB PEKAN (1)Call number: HD9980.5 .J64 2012.

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