Hire the American dream : how to build your minimum wage workforce into a high-performace, customer-focused team / Dave Melton and Tim McIntyre
Material type:
TextPublication details: Hoboken, N.J. : Wiley, c2009Description: xxii, 197 p. : 24 cmISBN: - 9780470438282
| Item type | Current library | Call number | Copy number | Status | Date due | Barcode | |
|---|---|---|---|---|---|---|---|
Open Shelf
|
UMPLIB GAMBANG | HF5549.5 .M45 2009 (Browse shelf(Opens below)) | 1 | Available | 0000048914 |
Includes bibliographical references and index
Domino’s pizza, New York City : coaching frontline workers to succeed in the world’s toughest pizza market -- Find entry level employees with entrepreneurial spirit -- Recent immigrants have much to offer -- Teach philosophy & opportunity first (the melton speech) -- Teach customer service -- Create a common language of incentives & rewards -- Teach honesty, hard work, loyalty & teamwork -- Accommodate the special needs of your employees -- Make the rules for promotion public -- How to give feedback? -- Tools?