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The invisible customer : strategies for successful customer service down the wire / Brian Clegg by
Material type: Text Text; Format: print ; Nature of contents: biography; Literary form: Not fiction ; Audience: Specialized;
Publication details: London : Kogan Page, 2000
Availability: Items available for loan: UMPLIB GAMBANG (1)Call number: HF5415.5 .C53 2000.

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Call center success : essential skills for CSRs / Finch, Lloyd C. by Series: A Fifty-minute series
Material type: Text Text; Format: print ; Literary form: Not fiction ; Audience: Specialized;
Publication details: Menlo Park, CA : Crisp Learning, 2000
Availability: Items available for loan: UMPLIB GAMBANG (1)Call number: HE8788 .F56 2000.

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Bottom-line call center management : creating a culture of accountability and excellent customer service / David L. Butler by
Material type: Text Text; Format: print ; Literary form: Not fiction ; Audience: Specialized;
Publication details: Amsterdam : Elsevier Butterworth-Heinemann, 2004
Availability: Items available for loan: UMPLIB GAMBANG (1)Call number: HE8788 .B87 2004.

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