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Your customers’ perception of quality : what it means to your bottom line and how to control it / Baboo Kureemun, Robert Fantina by
Material type: Text Text; Format: print ; Literary form: Not fiction ; Audience: Specialized;
Publication details: New York : Productivity Press, c2011
Availability: Items available for loan: UMPLIB PEKAN (1)Call number: HF5415.157 .K87 2011.

Where am i wearing : a global tour to the countries, factories, and people that make our clothes / Kelsey Timmerman by
Material type: Text Text; Format: print ; Literary form: Not fiction ; Audience: General;
Publication details: Hoboken, NJ : Wiley , 2009
Availability: Items available for loan: UMPLIB GAMBANG (1)Call number: HD9940.A2 T56 2009.

Waiter rant : thanks for the tip--confessions of a cynical waiter / The Waiter [i.e., Steve Dublanica] by
Edition: 1st ed.
Material type: Text Text; Format: print ; Literary form: Not fiction ; Audience: Specialized;
Publication details: New York : Ecco, c2008
Availability: Items available for loan: UMPLIB GAMBANG (1)Call number: TX925 .D83 2008.

Virtual worlds and e-commerce : technologies and applications for building customer relationships / editor by Barbara Ciaramitaro by
Material type: Text Text; Format: print ; Literary form: Not fiction ; Audience: Specialized;
Publication details: Hershey, PA : Business Science Reference, c2011
Availability: Items available for loan: UMPLIB GAMBANG (1)Call number: HF5548.32 .V56 2011 f.

The truth about what customers really want / Michael R. Solomon by Series: The truth about
Material type: Text Text; Format: print ; Literary form: Not fiction ; Audience: General;
Publication details: Harlow, Eng. : Pearson Prentice Hall, c2009
Other title:
  • What customers want
Availability: Items available for loan: UMPLIB PEKAN (1)Call number: HF5415.32 .S65 2009.

Selling luxury : connect with affluent customers, create unique experiences through impeccable service, and close the sale / Robin Lent and Genevieve Tour by
Material type: Text Text; Format: print ; Literary form: Not fiction ; Audience: Specialized;
Publication details: Hoboken, NJ : John Wiley, c2009
Other title:
  • Selling luxury : connect with affluent customers, create unique experiences through impeccable service, and close the sale : lessons from Cartier, Lexus, the Four Seasons, Piaget, Dior, Moet-Hennessy, and other luxury brands /
Availability: Items available for loan: UMPLIB GAMBANG (1)Call number: HF5415.5 .L45 2009.

Perlindungan pengguna ke arah memperkasakan pengguna di Malaysia / Afida Mastura Muhammad Arif, Elistina Abu Bakar, Syuhaily Osman by
Material type: Text Text; Format: print ; Literary form: Not fiction ; Audience: General;
Publication details: Serdang, Selangor : Persatuan Ekonomi Pengguna dan Keluarga Malaysia, Universiti Putra Malaysia, 2014
Availability: Items available for loan: UMPLIB GAMBANG (1)Call number: TX335 .A35 2014. UMPLIB PEKAN (1)Call number: TX335 .A35 2014.

NeuroAI : winning the minds of consumers with neuroscience powered GenAI / A. K. Pradeep, Anirudh Acharya, Rajat Chakravarty, Ratnakar Dev by
Material type: Text Text; Format: available online remote; Literary form: Not fiction ; Audience: Specialized;
Publisher: Hoboken, New Jersey : Wiley, 2025Copyright date: ©2025
Availability: Items available for loan: UMPLIB PEKAN (1)Call number: HF5415.125 .P73 2025.

Membudayakan penggunaan lestari / Laily Paim ... [et. al.] by
Material type: Text Text; Format: print ; Literary form: Not fiction ; Audience: Specialized;
Publication details: [Kuala Lumpur] : Persatuan Ekonomi Pengguna dan Keluarga Malaysia, 2013
Availability: Items available for loan: UMPLIB PEKAN (1)Call number: HC79.C6 M46 2013.

Made here, baby! : the essential guide to finding the best American-made products for your kids / Bruce H. Wolk by
Material type: Text Text; Format: print ; Literary form: Not fiction ; Audience: Specialized;
Publication details: New York : American Management Association, 2009
Availability: Items available for loan: UMPLIB GAMBANG (1)Call number: HD9970.5 .C483 U69 2009.

Just about right (JAR) scales : design, usage, benefits, and risks / Lori Rothman and Merry Jo Parker ; [sponsored by Committee E18 on Sensory Evaluation] by Series: ASTM international manual series ; MNL 63
Material type: Text Text; Format: print ; Literary form: Not fiction ; Audience: Specialized;
Publication details: West Conshohocken, PA : ASTM International, c2009
Online resources:
Availability: Items available for reference: UMPLIB GAMBANG: Not for loan (1)Call number: HF5415.3 .R68 2009 r.

Islamic branding and marketing : creating a global Islamic business / Paul Temporal by
Material type: Text Text; Format: print ; Literary form: Not fiction ; Audience: Specialized;
Publication details: Singapore : John Wiley & Sons (Asia), 2011
Online resources:
Availability: Items available for loan: UMPLIB GAMBANG (1)Call number: HF5415.12.I74 T46 2011.

The inmates are running the asylum / Alan Cooper by
Material type: Text Text
Publication details: Indianapolis, IN: SAMS, 2004
Availability: Items available for loan: UMPLIB PEKAN (1)Call number: QA76.9.H85 C66 2004.

How to live a low-carbon life : the individual's guide to stopping climate change / Chris Goodall by
Material type: Text Text; Format: print ; Literary form: Not fiction ; Audience: Specialized;
Publication details: London ; Sterling, VA : Earthscan, 2007
Online resources:
Availability: Items available for loan: UMPLIB GAMBANG (1)Call number: QC879.8 .G66 2007.

Global UX : design and research in a connected world / Whitney Quesenbery, Daniel Szuc by
Material type: Text Text; Format: print ; Literary form: Not fiction ; Audience: Specialized;
Publication details: Waltham, MA. : Morgan Kaufmann, 2012
Availability: Items available for loan: UMPLIB PEKAN (1)Call number: TS171 .Q47 2012.

Global consumer behavior / edited by Chantal Ammi by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: London : ISTE Ltd, 2007
Availability: Items available for loan: UMPLIB GAMBANG (1)Call number: HF5415.32 .G56 2007.

Female consumer awareness on difference between original & fake Halal logo JAKIM on product : a study on female muslim consumer in University Malaysia Pahang / Nor Amira Azahar by
Material type: Text Text; Format: print ; Literary form: Not fiction ; Audience: Specialized;
Publication details: Kuantan, Pahang : UMP, 2014
Dissertation note: Project paper (Bachelor of Project Management with Honours) -- Universiti Malaysia Pahang - 2014
Online resources:
Availability: Items available for reference: UMPLIB GAMBANG: Not for loan (1)Call number: HF5415.332.W66 A45 2014 r Bc.. Not available: UMPLIB GAMBANG: In Transit (1).

Dinamika pengguna tua : cabaran kepenggunaan Malaysia negara maju / by
Material type: Text Text; Literary form: Not fiction ; Audience: General;
Publisher: Serdang, Selangor : Penerbit Universiti Putra Malaysia (UPM) , 2018
Availability: Items available for loan: UMPLIB GAMBANG (2)Call number: HF5415.32 .J37 2018, ... UMPLIB PEKAN (1)Call number: HF5415.32 .J37 2018. Not available: UMPLIB PEKAN: Final Processing (1).

Consumer-centric category management: how to increase profits by managing categories based on consumer needs / ACNielson, with John Karolefski and Al Heller by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New Jersey: John Wiley & Sons 2006
Availability: Items available for loan: UMPLIB GAMBANG (1)Call number: HF5429. K37 2005.

Consumer behavior / Leon G. Schiffman, Leslie Lazar Kanuk by
Edition: Seventh Edition
Material type: Text Text; Format: regular print ; Literary form: Not fiction ; Audience: Specialized;
Publisher: Upper Saddle River, New Jersey : Prentice Hall, 2000Copyright date: © 2000
Availability: Items available for loan: UMPLIB PEKAN (1)Call number: HF5415.32 .S33 2000.

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