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		Using mobile technology to deliver library services : a handbook / Andrew Walsh by Walsh, Andrew Material type: Text; Format: print ; Literary form: Not fiction ; Audience: Specialized; Publication details: London : Facet Publishing, 2012 Availability: Items available for loan: UMPLIB PEKAN (1)Call number: Z680.5 .W35 2012. Place hold Log in to add tags Add to cart (remove)
		Training library staff and volunteers to provide extraordinary customer service / by Julie Todaro and Mark L. Smith by Todaro, Julie Smith, Mark L Material type: Text; Format: print ; Literary form: Not fiction ; Audience: Specialized; Publication details: London : Facet Publishing, 2006 Availability: Items available for loan: UMPLIB GAMBANG (1)Call number: Z668.5 .T63 2006. Place hold Log in to add tags Add to cart (remove)
		Personalising library services in higher education : the boutique approach / edited by Andy Priestner, Elizabeth Tilley by Priestner, Andy Tilley, Elizabeth Material type: Text; Format: print ; Literary form: Not fiction ; Audience: Specialized; Publication details: Farnham, Surrey, England : Ashgate, c2012 Availability: Items available for loan: UMPLIB PEKAN (1)Call number: Z675.U5 P47 2012. Place hold Log in to add tags Add to cart (remove)
		New routes to library success : 100+ ideas from outside the stacks / Elisabeth Doucett by Doucett, Elisabeth Material type: Text; Format: print ; Literary form: Not fiction ; Audience: Specialized; Publication details: Chicago, IL : American Library Association, 2015 Availability: Items available for loan: UMPLIB PEKAN (1)Call number: Z678 .D68 2015. Place hold Log in to add tags Add to cart (remove)
		Library personalization / V. K. J. Jeevan by Jeevan, V. K. J Material type: Text; Format: print ; Literary form: Not fiction ; Audience: Specialized; Publication details: New Delhi : KLBD , 2007 Availability: Items available for loan: UMPLIB GAMBANG (1)Call number: Z674.75.W67 J44 2007. Place hold Log in to add tags Add to cart (remove)
		The library innovation toolkit : ideas, strategies, and programs / edited by Anthony Molaro and Leah L. White ; foreword by R. David Lankes by Molaro, Anthony White, Leah L Material type: Text; Format: print ; Literary form: Not fiction ; Audience: Specialized; Publication details: Chicago : ALA Editions, 2015 Availability: Items available for loan: UMPLIB PEKAN (1)Call number: Z678 .L53 2015. Place hold Log in to add tags Add to cart (remove)
		Library 2.0 [electronic resource] : a guide to participatory library service / Michael E. Casey, Laura C. Savastinuk. by Casey, Michael E Savastinuk, Laura C Material type: Text; Format: available online ; Literary form: Not fiction ; Audience: Specialized; Publication details: Medford, N.J. : Information Today, c2007 Other title: Library two point zero Online resources: NetLibrary Availability: Items available for loan: UMPLIB GAMBANG (1)Call number: Z678 .C37 2007. Place hold Log in to add tags Add to cart (remove)
		Libraries for users : services in academic libraries / Luisa Alvite and Leticia Barrionuevo by Alvite, Luisa Barrionuevo, Leticia Material type: Text; Format: print ; Literary form: Not fiction ; Audience: Specialized; Publication details: Oxford : Chandos, 2011 Availability: Items available for loan: UMPLIB PEKAN (1)Call number: Z675.U5 A48 2011. Place hold Log in to add tags Add to cart (remove)
		The evaluation and measurement of library services / Joseph R. Matthews by Matthews, Joseph R Material type: Text; Format: print ; Literary form: Not fiction ; Audience: Specialized; Publication details: Westport, Conn. : Libraries Unlimited, 2007 Online resources: Table of contents only Availability: Items available for loan: UMPLIB GAMBANG (1)Call number: Z678.85 .M37 2007. Place hold Log in to add tags Add to cart (remove)
		Equity and excellence in the public library [electronic resource] : why ignorance is not our heritage / Bob Usherwood by Usherwood, Bob Material type: Text; Format: electronic available online ; Literary form: Not fiction ; Audience: Specialized; Publication details: Aldershot, England ; Burlington, VT : Ashgate Pub., c2007 Online resources: Click here to access Availability: Items available for reference: UMPLIB GAMBANG: Not for loan (1)Call number: Z791 .U84 2007. Log in to add tags Add to cart (remove)
		Defusing the angry patron : a how-to-do-it manual for librarians / Rhea Joyce Rubin by Rubin, Rhea Joyce Series: How-to-do-it manuals for libraries Edition: 2nd ed. Material type: Text; Format: print ; Literary form: Not fiction ; Audience: Specialized; Publication details: New York : Neal-Schuman Pub. Inc., c2011 Availability: Items available for loan: UMPLIB PEKAN (1)Call number: Z711 .R83 2011. Place hold Log in to add tags Add to cart (remove)
		Creating the customer-driven academic library / Jeannette Woodward by Woodward, Jeannette Material type: Text; Format: electronic available online ; Literary form: Not fiction ; Audience: Specialized; Publication details: Chicago : ALA Editions , c2009 Online resources: Click here to access Availability: Items available for loan: UMPLIB GAMBANG (1)Call number: Z675.U5 W66 2009. Items available for reference: UMPLIB GAMBANG: Not for loan (1)Call number: Z675.U5 W66 2009. Place hold Log in to add tags Add to cart (remove)
		Building a successful customer-service culture : a guide for library and information managers / edited by Maxine Melling and Joyce Little by Melling, Maxine Little, Joyce Material type: Text; Format: print ; Literary form: Not fiction Publication details: London : Facet, 2002 Availability: Items available for loan: UMPLIB GAMBANG (1)Call number: Z711 .B85 2002. Place hold Log in to add tags Add to cart (remove)