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You can't win a fight with your client and 49 other rules for providing great services / Tom Markert by
Material type: Text Text; Format: print ; Literary form: Not fiction ; Audience: Specialized;
Publication details: New York : HarperCollins Pub., 2007
Availability: Items available for loan: UMPLIB GAMBANG (1)Call number: HF5415.5 .M37 2007.

To study the relationship between bank layout and customer satisfaction / Norazlina Rusli by
Material type: Text Text; Format: print ; Literary form: Not fiction ; Audience: Specialized;
Publication details: Kuantan, Pahang : UMP, 2013
Dissertation note: Project paper (Bachelor of Industrial Technology Management with Honors) -- Universiti Malaysia Pahang - 2013
Availability: Items available for reference: UMPLIB GAMBANG: Not for loan (2)Call number: HF5415 .N67 2013 r Bc., ...

Pengurusan khidmat pelanggan : petua dan teknik / Rahmat Ismail by
Material type: Text Text; Format: print ; Literary form: Not fiction ; Audience: Specialized;
Publication details: Kuala Lumpur : Utusan Publications & Distributors, 2001
Availability: Items available for loan: UMPLIB GAMBANG (1)Call number: HF5415.5 .R33 2001.

Excellent service & customer satisfaction : ajangg wacana dan kiat-kiat penting bagi keberhasilan pebisnis / Dr. Aso Sentana by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Jakarta : Penerbit PT Elex Media Komputindo, 2006
Availability: Items available for loan: UMPLIB GAMBANG (1)Call number: HF5415.5 .S46 2006.

Connor the ISO 9001:2000 road movie [video recording] : leadership skills for customer satisfaction / written and produced by Nicholas and Smith by
Material type: Film Film; Format: electronic ; Type of visual material: videorecording ; Audience: Specialized;
Publication details: Australia: Nicholas and Smith Pty Ltd, c2003
Availability: Items available for reference: UMPLIB GAMBANG: Not for loan (2)Call number: com TS156.6 C66 2003 | dvd TS156.6 C66 2003, ...

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