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		World class IT service delivery / Peter Wheatcroft. by Wheatcroft, Peter British Computer Society Material type: Text; Format: print ; Literary form: Not fiction ; Audience: General; Publication details: Swindon, U.K. : BCS, 2008 Availability: Items available for loan: UMPLIB GAMBANG (1)Call number: HD30.2 .W46 2008. Place hold Log in to add tags Add to cart (remove)
		Riding the tiger : leading through learning in turbulent times / Priscilla Nelson, Ed Cohen by Nelson, Priscilla Cohen, Ed Imhoff, Alfred Material type: Text; Format: print ; Literary form: Not fiction ; Audience: Specialized; Publication details: Alexandria, VA. : American Society for Training & Development Press, c2010 Availability: Items available for loan: UMPLIB GAMBANG (1)Call number: HD57.7 .N45 2010. Place hold Log in to add tags Add to cart (remove)
		On the development of China's information technology industry / Jiang Zemin by Jiang, Zemin Material type: Text; Format: print ; Literary form: Not fiction ; Audience: Specialized; Language: English Original language: Chinese Publication details: Burlington, Mass. : Elsevier/Academic Press, c2010 Availability: Items available for loan: UMPLIB GAMBANG (1)Call number: HD9696.A3 J53 2010. Place hold Log in to add tags Add to cart (remove)
		IT services : costs, metrics, benchmarking, and marketing / Anthony F. Tardugno, Thomas R. DiPasquale, Robert E. Matthews by Tardugno, Anthony F DiPasquale, Thomas R Matthews, Robert E Material type: Text; Format: print ; Literary form: Not fiction ; Audience: Specialized; Publication details: Upper Saddle River, N.J. : Prentice Hall PTR, c2000 Availability: Items available for loan: UMPLIB GAMBANG (1)Call number: HD9696.67.A2 T37 2000. Place hold Log in to add tags Add to cart (remove)
		A guide to service desk concepts / Donna Knapp by Knapp, Donna Edition: 4th ed. Material type: Text; Format: print ; Literary form: Not fiction ; Audience: Specialized; Publication details: Mason, Ohio : Course Technology Cengage Learning, 2014 Availability: Items available for loan: UMPLIB GAMBANG (1)Call number: HF5415.5 .K53 2014. Place hold Log in to add tags Add to cart (remove)
		A guide to customer service skills for the help desk professional / Donna Knapp by Knapp, Donna Edition: 2nd ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: Boston, MA : Thomson Course Technology, 2005 Availability: Items available for loan: UMPLIB GAMBANG (1)Call number: HD9696.2 .K53 2005. Place hold Log in to add tags Add to cart (remove)
		A guide to computer user support for help desk and support specialists / Fred Beisse by Beisse, Fred Material type: Text; Format: print ; Literary form: Not fiction ; Audience: Specialized; Publication details: Boston, MA : Cengage Learning, c2013 Other title: Microsoft project professional 2010 Availability: Items available for loan: UMPLIB GAMBANG (3)Call number: HD9696.67.A2 B45 2013, ... Place hold Log in to add tags Add to cart (remove)
		Designing mobile service systems / Els van de Kar, Alexander Verbraeck ; in collaboration with Wieke Bockstael-Blok ... [et al.] by Kar, Els van de Verbraeck, Alexander Series: Research in design series ; v. 2 Edition: 2nd rev ed. Material type: Text; Format: print ; Literary form: Not fiction ; Audience: Specialized; Publication details: Amsterdam : IOS Press, c2008 Availability: Items available for loan: UMPLIB GAMBANG (1)Call number: HD30.37 .K37 2008. Place hold Log in to add tags Add to cart (remove)