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The yearbook of consumer law 2009 / edited by Deborah Parry, Annette Nordhausen, Geraint Howells, Christian Twigg-Flesner by Series: Markets and the law
Material type: Text Text; Format: print ; Literary form: Not fiction ; Audience: Specialized;
Publication details: Aldershot, England ; Burlington, VT : Ashgate, c2008
Availability: Items available for loan: UMPLIB GAMBANG (1)Call number: K29 .Y43 2008.

Winning the customer : turn consumers into fans and get them to spend more / Lou Imbriano, Elizabeth King by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York : McGraw-Hill, c2012
Availability: Items available for loan: UMPLIB PEKAN (1)Call number: HF5415 .I43 2012.

Why customers would rather have a smartphone than a car : relationship retailing as an opportunity / Cor Molenaar by
Material type: Text Text; Format: print ; Literary form: Not fiction ; Audience: Specialized;
Publication details: Farnham, Surrey, England : Gower, 2015
Availability: Items available for loan: UMPLIB GAMBANG (1)Call number: HF5415.32 .M65 2015.

What’s the secret? : to providing a world-class customer experience / John R. DiJulius by
Material type: Text Text; Format: print ; Literary form: Not fiction ; Audience: Specialized;
Publication details: Hoboken, NJ : Wiley , 2008
Availability: Items available for loan: UMPLIB GAMBANG (1)Call number: HF5415.5 .D55 2008.

Web systems design and online consumer behavior / edited by Yuan Gao. by
Material type: Text Text; Format: print ; Literary form: Not fiction ; Audience: Adult;
Publication details: London : Idea Group Publishing, 2005
Availability: Items available for loan: UMPLIB GAMBANG (1)Call number: TK 5105.888 .W43 2005.

UX for lean startups : faster, smarter user experience research and design / Laura Klein by Series: Lean series
Material type: Text Text; Format: print ; Literary form: Not fiction ; Audience: Specialized;
Publication details: Sebastopol, CA : O'Reilly Media, 2013
Other title:
  • User experience for lean startups
Availability: Items available for loan: UMPLIB PEKAN (1)Call number: QA76.9.H85 K54 2013.

Undang-undang pengguna dan keadilan sosial / disunting oleh Rahmah Ismail, Sakina Shaik Ahmad Yusoff, Shamsuddin Suhor by
Material type: Text Text; Format: print ; Literary form: Not fiction ; Audience: General;
Publication details: Bangi, Selangor : Penerbit Universiti Kebangsaan Malaysia, 2015
Availability: Items available for loan: UMPLIB GAMBANG (1)Call number: HC79.C63 U53 2015. UMPLIB PEKAN (1)Call number: HC79.C63 U53 2015.

Undang-undang industri : pengguna dan alam sekitar / disunting oleh Kamal Halili Hassan by
Material type: Text Text; Format: print ; Literary form: Not fiction ; Audience: General;
Publication details: Bangi, Selangor : Penerbit Universiti Kebangsaan Malaysia, 2016
Availability: Items available for loan: UMPLIB GAMBANG (1)Call number: C67.43 .U53 2016. UMPLIB PEKAN (1)Call number: C67.43 .U53 2016.

The truth about what customers really want / Michael R. Solomon by Series: The truth about
Material type: Text Text; Format: print ; Literary form: Not fiction ; Audience: General;
Publication details: Harlow, Eng. : Pearson Prentice Hall, c2009
Other title:
  • What customers want
Availability: Items available for loan: UMPLIB PEKAN (1)Call number: HF5415.32 .S65 2009.

Trust and reputation for service-oriented environments : technologies for building business intelligence and consumer confidence / Elizabeth Chang, Tharam Dillon, Farookh K. Hussain by
Material type: Text Text; Format: print ; Literary form: Not fiction ; Audience: Specialized;
Publication details: Chichester, England ; Hoboken, NJ : John Wiley & Sons Inc., c2006
Online resources:
Availability: Items available for loan: UMPLIB GAMBANG (1)Call number: HF5548.32 .C47 2006 | HF5548.32 .C43 2006.

Think like your customer : a winning strategy to maximize sales by understanding how and why your customers buy / Bill Stinnett by
Material type: Text Text; Format: print ; Literary form: Not fiction ; Audience: Specialized;
Publication details: New York : McGraw-Hill, 2005
Availability: Items available for loan: UMPLIB GAMBANG (1)Call number: HF5415.32 .S75 2005.

The ten principles behind great customer experiences / Matt Watkinson by
Material type: Text Text; Format: print ; Literary form: Not fiction ; Audience: General;
Publication details: New York : FT Press, 2013
Availability: Items available for loan: UMPLIB PEKAN (1)Call number: HF5415.5 .W38 2013.

Take their breath away : how imaginative service creates devoted customers / Chip R. Bell and John R. Patterson by
Material type: Text Text; Format: print ; Literary form: Not fiction ; Audience: Specialized;
Publication details: Hoboken, N.J. : John Wiley & Sons, c2009
Availability: Items available for loan: UMPLIB GAMBANG (1)Call number: HF5415.5 .B43 2009.

A study on service quality in relations towards customer satisfaction among express bus customer in Kuantan / Nor Fillianie Aziz by
Material type: Text Text; Format: print ; Literary form: Not fiction ; Audience: Specialized;
Publication details: Kuantan, Pahang : UMP, 2013
Dissertation note: Project Paper (Bachelors of Industrial Technology Management with Honours) -- Universiti Malaysia Pahang – 2013
Availability: Items available for reference: UMPLIB GAMBANG: Not for loan (2)Call number: HD9980 .F55 2013 r Bc., ...

A study on public transport quality of service from user of view (casestudy: Kota Kinabalu) / Muhammad Ismail Jaafar by
Material type: Text Text; Format: print ; Literary form: Not fiction ; Audience: Specialized;
Publication details: Kuantan, Pahang : UMP, 2014
Dissertation note: Project paper (Bachelor of Engineering (Civil Engineering)) -- Universiti Malaysia Pahang - 2014
Availability: Items available for reference: UMPLIB GAMBANG: Not for loan (1)Call number: HD9980 .I86 2014 r Bc..

A study on muslim consumers’ awareness on JAKIM halal logo / Nor Ain Binti Musa by
Material type: Text Text; Format: print ; Literary form: Not fiction ; Audience: Specialized;
Publication details: Kuantan, Pahang : UMP, 2013
Dissertation note: Project paper (Bachelor of Industrial Technology Management with Honors) -- Universiti Malaysia Pahang - 2013
Availability: Items available for reference: UMPLIB GAMBANG: Not for loan (2)Call number: HC79.C63 A36 2013 r Bc., ...

Social media analytics : effective tools for building, intrepreting, and using metrics / Marshall Sponder by
Material type: Text Text; Format: print ; Literary form: Not fiction ; Audience: General;
Publication details: New York : McGraw-Hill, 2012
Availability: Items available for loan: UMPLIB PEKAN (1)Call number: HF5415.1265 .S66 2012.

Smart products, smarter services : strategies for embedded control / Mary J. Cronin by
Material type: Text Text; Format: electronic ; Literary form: Not fiction ; Audience: Specialized;
Publisher: New York : Cambridge University Press, 2010
Availability: Items available for loan: UMPLIB PEKAN (1)Call number: TK7895 .C76 2010.

Smart packaging technologies for fast moving consumer goods / Joseph Kerry, Paul Butler by
Material type: Text Text; Format: print ; Literary form: Not fiction ; Audience: Specialized;
Publication details: Chichester, England ; Hoboken, NJ : John Wiley, c2008
Online resources:
Availability: Items available for loan: UMPLIB GAMBANG (1)Call number: TP371.2 .K47 2008.

Sell the brand first : how to sell your brand and create lasting customer loyalty / Dan Stiff by
Material type: Text Text; Format: print ; Literary form: Not fiction ; Audience: Specialized;
Publication details: New York : McGraw-Hill, 2006
Online resources:
Availability: Items available for loan: UMPLIB GAMBANG (1)Call number: HD69.B7 S75 2006.

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