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You can't win a fight with your client and 49 other rules for providing great services / Tom Markert by
Material type: Text Text; Format: print ; Literary form: Not fiction ; Audience: Specialized;
Publication details: New York : HarperCollins Pub., 2007
Availability: Items available for loan: UMPLIB GAMBANG (1)Call number: HF5415.5 .M37 2007.

WorkInspired : how to build an organization where everyone loves to work / Aron Ain by
Material type: Text Text; Format: available online remote; Literary form: Not fiction
Publisher: New York : McGraw-Hill Education, 2019Copyright date: © 2019
Other title:
  • Work inspired
Availability: Items available for loan: UMPLIB PEKAN (1)Call number: HD58.7 .A76 2019.

Winning the customer : turn consumers into fans and get them to spend more / Lou Imbriano, Elizabeth King by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York : McGraw-Hill, c2012
Availability: Items available for loan: UMPLIB PEKAN (1)Call number: HF5415 .I43 2012.

What’s the secret? : to providing a world-class customer experience / John R. DiJulius by
Material type: Text Text; Format: print ; Literary form: Not fiction ; Audience: Specialized;
Publication details: Hoboken, NJ : Wiley , 2008
Availability: Items available for loan: UMPLIB GAMBANG (1)Call number: HF5415.5 .D55 2008.

UX for lean startups : faster, smarter user experience research and design / Laura Klein by Series: Lean series
Material type: Text Text; Format: print ; Literary form: Not fiction ; Audience: Specialized;
Publication details: Sebastopol, CA : O'Reilly Media, 2013
Other title:
  • User experience for lean startups
Availability: Items available for loan: UMPLIB PEKAN (1)Call number: QA76.9.H85 K54 2013.

To study the relationship between bank layout and customer satisfaction / Norazlina Rusli by
Material type: Text Text; Format: print ; Literary form: Not fiction ; Audience: Specialized;
Publication details: Kuantan, Pahang : UMP, 2013
Dissertation note: Project paper (Bachelor of Industrial Technology Management with Honors) -- Universiti Malaysia Pahang - 2013
Availability: Items available for reference: UMPLIB GAMBANG: Not for loan (2)Call number: HF5415 .N67 2013 r Bc., ...

The ten principles behind great customer experiences / Matt Watkinson by
Material type: Text Text; Format: print ; Literary form: Not fiction ; Audience: General;
Publication details: New York : FT Press, 2013
Availability: Items available for loan: UMPLIB PEKAN (1)Call number: HF5415.5 .W38 2013.

Take their breath away : how imaginative service creates devoted customers / Chip R. Bell and John R. Patterson by
Material type: Text Text; Format: print ; Literary form: Not fiction ; Audience: Specialized;
Publication details: Hoboken, N.J. : John Wiley & Sons, c2009
Availability: Items available for loan: UMPLIB GAMBANG (1)Call number: HF5415.5 .B43 2009.

Study on the relationship between leader‘s personality and employees work satisfaction / Nurfaridatul Aini Abdullah by
Material type: Text Text; Format: print ; Literary form: Not fiction ; Audience: Specialized;
Publication details: Kuantan, Pahang : UMP, 2013
Dissertation note: Project paper (Bachelor of Industrial Technology Management with Honors) -- Universiti Malaysia Pahang - 2013
Availability: Items available for reference: UMPLIB GAMBANG: Not for loan (2)Call number: HF5549.5.J63 N87 2013 r Bc., ...

A study on service quality in relations towards customer satisfaction among express bus customer in Kuantan / Nor Fillianie Aziz by
Material type: Text Text; Format: print ; Literary form: Not fiction ; Audience: Specialized;
Publication details: Kuantan, Pahang : UMP, 2013
Dissertation note: Project Paper (Bachelors of Industrial Technology Management with Honours) -- Universiti Malaysia Pahang – 2013
Availability: Items available for reference: UMPLIB GAMBANG: Not for loan (2)Call number: HD9980 .F55 2013 r Bc., ...

A study on public transport quality of service from user of view (casestudy: Kota Kinabalu) / Muhammad Ismail Jaafar by
Material type: Text Text; Format: print ; Literary form: Not fiction ; Audience: Specialized;
Publication details: Kuantan, Pahang : UMP, 2014
Dissertation note: Project paper (Bachelor of Engineering (Civil Engineering)) -- Universiti Malaysia Pahang - 2014
Availability: Items available for reference: UMPLIB GAMBANG: Not for loan (1)Call number: HD9980 .I86 2014 r Bc..

A study on food quality dimensions of 3 in 1 instant packet drink / Changkari Ravindran by
Material type: Text Text; Format: print ; Literary form: Not fiction ; Audience: Specialized;
Publication details: Kuantan, Pahang : UMP, 2013
Dissertation note: Project paper (Bachelor of Industrial Technology Management with Honors) -- Universiti Malaysia Pahang - 2013
Availability: Items available for reference: UMPLIB GAMBANG: Not for loan (2)Call number: TP372.5 .C43 2013 r Bc., ...

Sell the brand first : how to sell your brand and create lasting customer loyalty / Dan Stiff by
Material type: Text Text; Format: print ; Literary form: Not fiction ; Audience: Specialized;
Publication details: New York : McGraw-Hill, 2006
Online resources:
Availability: Items available for loan: UMPLIB GAMBANG (1)Call number: HD69.B7 S75 2006.

Screw work, let’s play : how to do what you love and get paid for it / John Williams by
Material type: Text Text; Format: print ; Literary form: Not fiction ; Audience: Specialized;
Publication details: Harlow, England : Prentice Hall Business, c2010
Availability: Items available for loan: UMPLIB PEKAN (1)Call number: HF5549.5.J63 W55 2010.

Responsible corporate strategy in construction and engineering : "doing the right thing?" / Martin Loosemore and Florence Phua by
Material type: Text Text; Format: print ; Literary form: Not fiction ; Audience: Specialized;
Publication details: London ; New York : Spon Press, 2011
Availability: Items available for loan: UMPLIB GAMBANG (1)Call number: HD9715.A2 L66 2011.

Relationship marketing and customer relationship management / contributors, Li Ling-yee ... (et al.) ; edited and compiled by Koros Press Editorial Board by
Material type: Text Text; Format: print ; Literary form: Not fiction ; Audience: Specialized;
Publication details: London, UK : Koros Press, 2015
Availability: Items available for loan: UMPLIB GAMBANG (1)Call number: HF5415.55 .R45 2015.

Relationship between quality service determinants with the quality of cleaning service / Umi Nur Ai'syah Zulkefli by
Material type: Text Text; Format: print ; Literary form: Not fiction ; Audience: Specialized;
Publication details: Kuantan, Pahang : UMP, 2015
Dissertation note: Project paper (Bachelor of Project Management with Honours) -- Universiti Malaysia Pahang - 2015
Online resources:
Availability: Not available: UMPLIB GAMBANG: In Transit (2).

The relationship between job satisfaction and job performance : a case study of a malaysian electronic organization / Syaidatul Akma Bahani by
Material type: Text Text; Format: print ; Literary form: Not fiction ; Audience: Specialized;
Publication details: Kuantan, Pahang : UMP, 2013
Dissertation note: Project Paper (Bachelors of Industrial Technology Management with Honours) -- Universiti Malaysia Pahang – 2013
Availability: Items available for reference: UMPLIB GAMBANG: Not for loan (2)Call number: HF5549.5 .S93 2013 r Bc., ...

Public transport in Kuantan: passenger's valuation of quality in bus service with focus on comfort, convenience and safety / Mushamiza Romli by
Material type: Text Text; Format: print ; Literary form: Not fiction ; Audience: Specialized;
Publication details: Kuantan, Pahang : UMP, 2014
Dissertation note: Project paper (Bachelor of Engineering (Civil Engineering)) -- Universiti Malaysia Pahang - 2014
Availability: Items available for reference: UMPLIB GAMBANG: Not for loan (1)Call number: HD9980 .M87 2014 r Bc..

The problems of work : scientology applied to the workaday world / L. Ron Hubbard by
Material type: Text Text; Format: print ; Literary form: Not fiction ; Audience: Specialized;
Publication details: California : Bridge Publ., c2007
Availability: Items available for reference: UMPLIB PEKAN: Not for loan (1)Call number: BP605.S2 H836 2007.

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