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		You can't win a fight with your client and 49 other rules for providing great services / Tom Markert by Markert, Tom Material type: Text; Format: print ; Literary form: Not fiction ; Audience: Specialized; Publication details: New York : HarperCollins Pub., 2007 Availability: Items available for loan: UMPLIB GAMBANG (1)Call number: HF5415.5 .M37 2007. Place hold Log in to add tags Add to cart (remove)
		Wired and dangerous : how your customers have changed and what to do about it / Chip R. Bell, John R. Patterson by Bell, Chip R Patterson, John R Material type: Text; Format: print ; Literary form: Not fiction ; Audience: Specialized; Publication details: San Francisco : Berrett-Koehler Publishers, c2011 Availability: Items available for loan: UMPLIB PEKAN (1)Call number: HF5415.5 .B45 2011. Place hold Log in to add tags Add to cart (remove)
		Winning the customer : turn consumers into fans and get them to spend more / Lou Imbriano, Elizabeth King by Imbriano, Lou Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : McGraw-Hill, c2012 Availability: Items available for loan: UMPLIB PEKAN (1)Call number: HF5415 .I43 2012. Place hold Log in to add tags Add to cart (remove)
		What’s the secret? : to providing a world-class customer experience / John R. DiJulius by DiJulius, John R Material type: Text; Format: print ; Literary form: Not fiction ; Audience: Specialized; Publication details: Hoboken, NJ : Wiley , 2008 Availability: Items available for loan: UMPLIB GAMBANG (1)Call number: HF5415.5 .D55 2008. Place hold Log in to add tags Add to cart (remove)
		Values-based service for sustainable business : lessons from IKEA / Bo Edvardsson and Bo Enquist by Edvardsson, Bo Enquist, Bo Material type: Text; Format: print ; Literary form: Not fiction ; Audience: Specialized; Publication details: New York : Routledge, c2009 Online resources: Table of contents only Availability: Items available for loan: UMPLIB GAMBANG (1)Call number: HD9980.5 .E28 2009. Place hold Log in to add tags Add to cart (remove)
		Value-added services for next generation networks / Thierry Van de Velde by Velde, Thierry Van de Material type: Text; Format: print ; Literary form: Not fiction ; Audience: Specialized; Publication details: New York : Auerbach Publications, c2008 Availability: Items available for loan: UMPLIB PEKAN (1)Call number: TK5101 .V45 2008. Place hold Log in to add tags Add to cart (remove)
		Training library staff and volunteers to provide extraordinary customer service / by Julie Todaro and Mark L. Smith by Todaro, Julie Smith, Mark L Material type: Text; Format: print ; Literary form: Not fiction ; Audience: Specialized; Publication details: London : Facet Publishing, 2006 Availability: Items available for loan: UMPLIB GAMBANG (1)Call number: Z668.5 .T63 2006. Place hold Log in to add tags Add to cart (remove)
		The trade technician's soft skills manual / Steve Coscia by Coscia, Steve Material type: Text; Format: print ; Literary form: Not fiction ; Audience: Specialized; Publication details: Clifton Park, NY : Cengage Learning, c2012 Availability: Items available for loan: UMPLIB PEKAN (1)Call number: HF 5415.5 .C67 2012. Place hold Log in to add tags Add to cart (remove)
		No cover image available To study the relationship between bank layout and customer satisfaction / Norazlina Rusli by Norazlina Rusli Material type: Text; Format: print ; Literary form: Not fiction ; Audience: Specialized; Publication details: Kuantan, Pahang : UMP, 2013 Dissertation note: Project paper (Bachelor of Industrial Technology Management with Honors) -- Universiti Malaysia Pahang - 2013 Availability: Items available for reference: UMPLIB GAMBANG: Not for loan (2)Call number: HF5415 .N67 2013 r Bc., ... Log in to add tags Add to cart (remove)
		The ten principles behind great customer experiences / Matt Watkinson by Watkinson, Matt Material type: Text; Format: print ; Literary form: Not fiction ; Audience: General; Publication details: New York : FT Press, 2013 Availability: Items available for loan: UMPLIB PEKAN (1)Call number: HF5415.5 .W38 2013. Place hold Log in to add tags Add to cart (remove)
		Telephone courtesy & customer service / Lloyd Finch by Finch, Lloyd C Series: A Fifty-minute series Edition: 3rd ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: Menlo Park, Calif. : Crisp Publications, c2000 Other title: Telephone courtesy & customer service Availability: Items available for loan: UMPLIB GAMBANG (2)Call number: HF5415.5 .F56 2000, ... Place hold Log in to add tags Add to cart (remove)
		Telephone courtesy & customer service : be your company's lifeline to customers / Lloyd C. Finch by Finch, Lloyd Series: Fifty-Minute series Edition: 4th ed. Material type: Text; Format: print ; Literary form: Not fiction ; Audience: Specialized; Publication details: [Rochester, N.Y.] : Axzo Press, c2009 Other title: Telephone courtesy and customer service : be your company's lifeline to customers Availability: Items available for loan: UMPLIB GAMBANG (1)Call number: BJ2195 .F56 2009. Place hold Log in to add tags Add to cart (remove)
		Taming the search-and-switch customer : earning customer loyalty in a compulsion-to-compare world / Jill Griffin by Griffin, Jill Edition: 1st ed. Material type: Text; Format: print ; Literary form: Not fiction ; Audience: Specialized; Publication details: San Francisco, CA : Jossey-Bass, c2009 Availability: Items available for loan: UMPLIB GAMBANG (1)Call number: HF5415.5 .G75 2009. Place hold Log in to add tags Add to cart (remove)
		Take their breath away : how imaginative service creates devoted customers / Chip R. Bell and John R. Patterson by Bell, Chip R Patterson, John R Material type: Text; Format: print ; Literary form: Not fiction ; Audience: Specialized; Publication details: Hoboken, N.J. : John Wiley & Sons, c2009 Availability: Items available for loan: UMPLIB GAMBANG (1)Call number: HF5415.5 .B43 2009. Place hold Log in to add tags Add to cart (remove)
		Supply chain management : strategy, planning, and operations / Sunil Chopra, Peter Meindl by Chopra, Sunil Meindl, Peter Edition: 2nd ed. Material type: Text; Literary form: Not fiction ; Audience: General; Publication details: Upper Saddle River, NJ : Pearson/ Prentice Hall, 2004 Online resources: Click here to access online Availability: Items available for loan: UMPLIB GAMBANG (1)Call number: HF5415.13 .C46 2004. Place hold Log in to add tags Add to cart (remove)
		Supply chain management : strategy, planning, and operation / Sunil Chopra, Peter Meindl by Chopra, Sunil Meindl, Peter Edition: 3rd ed. Material type: Text; Format: print ; Literary form: Not fiction ; Audience: Specialized; Publication details: Upper Saddle River, NJ : Pearson Prentice Hall, 2007 Online resources: Click here to access online Availability: Items available for loan: UMPLIB GAMBANG (1)Call number: HF5415.13 .C56 2007. Place hold Log in to add tags Add to cart (remove)
		Supply chain management : strategy, planning, and operation / Sunil Chopra, Peter Meindl by Chopra, Sunil, 1960- Meindl, Peter, 1970- Edition: 5th ed. Material type: Text; Format: print ; Literary form: Not fiction ; Audience: Specialized; Publication details: Boston, MA : Pearson, c2013 Availability: Items available for loan: UMPLIB PEKAN (3)Call number: HF5415.13 .C46 2013, ... Place hold Log in to add tags Add to cart (remove)
		SuperSTAR customer service : it's all about C.A.R.E. / Rick Conlow, Doug Watsabaugh by Conlow, Rick Watsabaugh, Doug Series: Fifty-minute series Material type: Text; Format: print ; Literary form: Not fiction ; Audience: Specialized; Publication details: [Rochester, N.Y.] : Axzo Press, c2009 Other title: SuperSTAR customer service : it's all about customers are really everything Availability: Items available for loan: UMPLIB GAMBANG (1)Call number: HF5415.5 .C66 2009. Place hold Log in to add tags Add to cart (remove)
		Superior customer value : strategies for winning and retaining customers / Art Weinstein by Weinstein, Art Edition: 3rd ed. Material type: Text; Format: print ; Literary form: Not fiction ; Audience: General; Publication details: Boca Raton, FL : CRC Press, 2012 Availability: Items available for loan: UMPLIB GAMBANG (3)Call number: HF5415.5 .W45 2012, ... Place hold Log in to add tags Add to cart (remove)
		Successful enquiry answering every time / Tim Buckley Owen by Buckley Owen, Tim Edition: 6th ed. Material type: Text; Format: print ; Literary form: Not fiction ; Audience: Specialized; Publication details: London : Facet, 2012 Availability: Items available for loan: UMPLIB PEKAN (1)Call number: Z711 .B83 2012. Place hold Log in to add tags Add to cart (remove)

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Your search returned 112 results.