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		Wired and dangerous : how your customers have changed and what to do about it / Chip R. Bell, John R. Patterson by Bell, Chip R Patterson, John R Material type: Text; Format: print ; Literary form: Not fiction ; Audience: Specialized; Publication details: San Francisco : Berrett-Koehler Publishers, c2011 Availability: Items available for loan: UMPLIB PEKAN (1)Call number: HF5415.5 .B45 2011. Place hold Log in to add tags Add to cart (remove)
		What’s the secret? : to providing a world-class customer experience / John R. DiJulius by DiJulius, John R Material type: Text; Format: print ; Literary form: Not fiction ; Audience: Specialized; Publication details: Hoboken, NJ : Wiley , 2008 Availability: Items available for loan: UMPLIB GAMBANG (1)Call number: HF5415.5 .D55 2008. Place hold Log in to add tags Add to cart (remove)
		Think like your customer : a winning strategy to maximize sales by understanding how and why your customers buy / Bill Stinnett by Stinnett, Bill Material type: Text; Format: print ; Literary form: Not fiction ; Audience: Specialized; Publication details: New York : McGraw-Hill, 2005 Availability: Items available for loan: UMPLIB GAMBANG (1)Call number: HF5415.32 .S75 2005. Place hold Log in to add tags Add to cart (remove)
		Taming the search-and-switch customer : earning customer loyalty in a compulsion-to-compare world / Jill Griffin by Griffin, Jill Edition: 1st ed. Material type: Text; Format: print ; Literary form: Not fiction ; Audience: Specialized; Publication details: San Francisco, CA : Jossey-Bass, c2009 Availability: Items available for loan: UMPLIB GAMBANG (1)Call number: HF5415.5 .G75 2009. Place hold Log in to add tags Add to cart (remove)
		Take their breath away : how imaginative service creates devoted customers / Chip R. Bell and John R. Patterson by Bell, Chip R Patterson, John R Material type: Text; Format: print ; Literary form: Not fiction ; Audience: Specialized; Publication details: Hoboken, N.J. : John Wiley & Sons, c2009 Availability: Items available for loan: UMPLIB GAMBANG (1)Call number: HF5415.5 .B43 2009. Place hold Log in to add tags Add to cart (remove)
		Sell the brand first : how to sell your brand and create lasting customer loyalty / Dan Stiff by Stiff, Dan Material type: Text; Format: print ; Literary form: Not fiction ; Audience: Specialized; Publication details: New York : McGraw-Hill, 2006 Online resources: Click here to access online Availability: Items available for loan: UMPLIB GAMBANG (1)Call number: HD69.B7 S75 2006. Place hold Log in to add tags Add to cart (remove)
		Mastering gamification : customer engagement in 30 days : the revolutionary way to attract customers, keep them coming back for more, and take your business to the next level / Scot Harris, Kevin O'Gorman by Harris, Scot O'Gorman, Kevin Material type: Text; Format: print ; Literary form: Not fiction ; Audience: Specialized; Publication details: Birmingham, UK : Impackt Publishing, 2014 Availability: Items available for loan: UMPLIB PEKAN (1)Call number: HF5414 .H37 2014. Place hold Log in to add tags Add to cart (remove)
		Loyalty 3.0 : how big data and gamification are revolutionizing customer and employee engagement / Rajat Paharia by Paharia, Rajat Material type: Text; Format: print ; Literary form: Not fiction ; Audience: Specialized; Publication details: New York : McGraw-Hill, 2013 Availability: Items available for loan: UMPLIB PEKAN (1)Call number: HF5415.32 .P34 2013. Place hold Log in to add tags Add to cart (remove)
		Leading loyalty : cracking the code to customer devotion / Sandy Rogers, Leena Rinne, Shawn Moon. by Rogers, Sandy [author.] Rinne, Leena [author.] Moon, Shawn D. (Shawn Daniel), 1967- [author.] Material type: Text; Format: regular print ; Literary form: Not fiction ; Audience: General; Publisher: New York : HarperCollins Leadership, an imprint of HarperCollins, 2019Copyright date: ©2019 Availability: Items available for loan: UMPLIB PEKAN (1)Call number: HF5415.525 .R64 2019. Place hold Log in to add tags Add to cart (remove)
		High-Tech, high-touch customer service : inspire timeless loyalty in the demanding new world of social commerce / Micah Solomon by Solomon, Micah Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : American Management Association, c2012 Availability: Items available for loan: UMPLIB GAMBANG (1)Call number: HF5415.5 .S65 2012. Place hold Log in to add tags Add to cart (remove)
		The gamification revolution : how leaders leverage game mechanics to crush the competition / Gabe Zichermann and Joselin Linder by Zichermann, Gabe, 1974- Linder, Joselin Material type: Text; Format: print ; Literary form: Not fiction ; Audience: Specialized; Publication details: New York : McGraw-Hill, 2013 Availability: Items available for loan: UMPLIB PEKAN (1)Call number: HF5414 .Z53 2013. Place hold Log in to add tags Add to cart (remove)
		From oblivious to obsessed : eight obsessions every organisation must embrace to build customer loyalty in Asia / Raymond Lee with Joan Yong by Lee, Raymond Chi Meng Yong, Joan Zhimin Material type: Text; Format: print ; Literary form: Not fiction ; Audience: Specialized; Publication details: Singapore : Candid Creation Publishing, 2017 Availability: Items available for loan: UMPLIB PEKAN (1)Call number: HF5415.525 .L44 2017. Place hold Log in to add tags Add to cart (remove)
		The eternal e-customer : how emotionally intelligent interfaces can create long-lasting customer relationships / Bryan P. Bergeron by Bergeron, Bryan P Material type: Text Publication details: New York: McGraw-Hill, c2001 Availability: Items available for loan: UMPLIB GAMBANG (1)Call number: HF5415.525 .B47 2001. Place hold Log in to add tags Add to cart (remove)
		E-service : 24 ways to keep your customers when the competition is just a click away / Ron Zemke, Tom Connellan by Zemke, Ron Connellan, Thomas K Material type: Text; Format: print ; Literary form: Not fiction ; Audience: Specialized; Publication details: New York : AMACOM, 2001 Availability: Items available for loan: UMPLIB GAMBANG (1)Call number: HF5415.52 .Z46 2001. Place hold Log in to add tags Add to cart (remove)
		The cult of the customer : create an amazing customer experience that turns satisfied customers into customer evangelists / Shep Hyken by Hyken, Shep Material type: Text; Format: print ; Literary form: Not fiction ; Audience: Specialized; Publication details: Hoboken, NJ : Wiley , 2009 Availability: Items available for loan: UMPLIB GAMBANG (1)Call number: HF5415.5 .H95 2009. Place hold Log in to add tags Add to cart (remove)
		Countess of scandal / Laurel McKee by McKee, Laurel Material type: Text; Format: print ; Literary form: Fiction ; Audience: General; Publication details: New York : Forever, 2010 Availability: Not available: UMPLIB GAMBANG: Final Processing (1). Log in to add tags Add to cart (remove)
		Brand real : how smart companies live their brand promise and inspire fierce customer loyalty / Laurence Vincent by Vincent, Laurence Material type: Text; Format: print ; Literary form: Not fiction ; Audience: Specialized; Publication details: New York : American Management Association, c2012 Availability: Items available for loan: UMPLIB PEKAN (1)Call number: HF5415.1255 .V56 2012. Place hold Log in to add tags Add to cart (remove)
		Answering the ultimate question : how net promoter can transform your business / Laura L. Brooks, Richard Owen by Brooks, Laura L Material type: Text; Format: print ; Literary form: Not fiction ; Audience: Specialized; Publication details: San Francisco, CA : Jossey-Bass, 2009 Availability: Items available for loan: UMPLIB GAMBANG (1)Call number: HF5415.5 .B76 2009. Place hold Log in to add tags Add to cart (remove)
		Achieving excellence in stakeholder management / Joachim Scharioth, Margit Huber (Editors) by Scharioth, Joachim Huber, Margit, 1963- Material type: Text; Format: print ; Literary form: Not fiction ; Audience: Specialized; Publication details: Berlin : Springer-Verlag, 2010 Availability: Items available for loan: UMPLIB PEKAN (1)Call number: HF5415.5 .A24 2010. Place hold Log in to add tags Add to cart (remove)