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		Winning in service markets : success through people, technology and strategy / Jochen Wirtz by Wirtz, Jochen Material type: Text; Format: print ; Literary form: Not fiction ; Audience: Specialized; Publication details: New Jersey : WS Professional, 2017 Availability: Items available for loan: UMPLIB GAMBANG (1)Call number: HD9980.5 .W57 2017. Place hold Log in to add tags Add to cart (remove)
		Vanishing boundaries : how integrating manufacturing and services creates customer value / Richard E. Crandall, William R. Crandall by Crandall, Richard E Crandall, William, 1956- Series: Series on resource management Edition: 2nd ed. Material type: Text; Format: print ; Literary form: Not fiction ; Audience: Specialized; Publication details: Boca Raton, FL : CRC Press, 2014 Availability: Items available for loan: UMPLIB GAMBANG (1)Call number: HD31 .C736 2014. Place hold Log in to add tags Add to cart (remove)
		Values-based service for sustainable business : lessons from IKEA / Bo Edvardsson and Bo Enquist by Edvardsson, Bo Enquist, Bo Material type: Text; Format: print ; Literary form: Not fiction ; Audience: Specialized; Publication details: New York : Routledge, c2009 Online resources: Table of contents only Availability: Items available for loan: UMPLIB GAMBANG (1)Call number: HD9980.5 .E28 2009. Place hold Log in to add tags Add to cart (remove)
		Transactional Six Sigma and Lean Servicing : leveraging manufacturing concepts to achieve world class service / Betsi Harris Ehrlich by Ehrlich, Betsi Harris Material type: Text; Format: print ; Literary form: Not fiction ; Audience: Specialized; Publication details: Boca Raton : St. Lucie Press, c2002 Availability: Items available for loan: UMPLIB GAMBANG (1)Call number: HD9980.5 .E35 2002. Place hold Log in to add tags Add to cart (remove)
		The trade technician's soft skills manual / Steve Coscia by Coscia, Steve Material type: Text; Format: print ; Literary form: Not fiction ; Audience: Specialized; Publication details: Clifton Park, NY : Cengage Learning, c2012 Availability: Items available for loan: UMPLIB PEKAN (1)Call number: HF 5415.5 .C67 2012. Place hold Log in to add tags Add to cart (remove)
		Take their breath away : how imaginative service creates devoted customers / Chip R. Bell and John R. Patterson by Bell, Chip R Patterson, John R Material type: Text; Format: print ; Literary form: Not fiction ; Audience: Specialized; Publication details: Hoboken, N.J. : John Wiley & Sons, c2009 Availability: Items available for loan: UMPLIB GAMBANG (1)Call number: HF5415.5 .B43 2009. Place hold Log in to add tags Add to cart (remove)
		Supertrends of future China : billion dollar business opportunities for China's Olympic decade / James K. Yuann, Jason Inch by Yuann, James K Inch, Jason Material type: Text; Format: print ; Literary form: Not fiction ; Audience: Specialized; Publication details: Singapore ; Hackensack, NJ : World Scientific, c2008 Availability: Items available for loan: UMPLIB GAMBANG (1)Call number: HC427.95 .Y83 2008. Place hold Log in to add tags Add to cart (remove)
		No cover image available A study on service quality in relations towards customer satisfaction among express bus customer in Kuantan / Nor Fillianie Aziz by Nor Fillianie Aziz Material type: Text; Format: print ; Literary form: Not fiction ; Audience: Specialized; Publication details: Kuantan, Pahang : UMP, 2013 Dissertation note: Project Paper (Bachelors of Industrial Technology Management with Honours) -- Universiti Malaysia Pahang – 2013 Availability: Items available for reference: UMPLIB GAMBANG: Not for loan (2)Call number: HD9980 .F55 2013 r Bc., ... Log in to add tags Add to cart (remove)
		No cover image available A study on public transport quality of service from user of view (casestudy: Kota Kinabalu) / Muhammad Ismail Jaafar by Muhammad Ismail Jaafar Material type: Text; Format: print ; Literary form: Not fiction ; Audience: Specialized; Publication details: Kuantan, Pahang : UMP, 2014 Dissertation note: Project paper (Bachelor of Engineering (Civil Engineering)) -- Universiti Malaysia Pahang - 2014 Availability: Items available for reference: UMPLIB GAMBANG: Not for loan (1)Call number: HD9980 .I86 2014 r Bc.. Log in to add tags Add to cart (remove)
		No cover image available A study on evaluation of the performance of urban bus in Kuantan Pahang / Nor Zubaidah Mohamad by Nor Zubaidah Mohamad Material type: Text; Format: print ; Literary form: Not fiction ; Audience: Specialized; Publication details: Kuantan, Pahang : UMP, 2014 Dissertation note: Project paper (Bachelor of Engineering (Civil Engineering)) -- Universiti Malaysia Pahang - 2014 Availability: Items available for reference: UMPLIB GAMBANG: Not for loan (1)Call number: HD9980 .Z83 2014 r Bc.. Log in to add tags Add to cart (remove)
		No cover image available A study on bus operation performance and demand sustainability (case study : Kota Kinabalu, Sabah) / Ahmad Fauzi Raffee by Ahmad Fauzi Raffee Material type: Text; Format: print ; Literary form: Not fiction ; Audience: Specialized; Publication details: Kuantan, Pahang : UMP, 2014 Dissertation note: Project paper (Bachelor of Engineering (Civil Engineering)) -- Universiti Malaysia Pahang - 2014 Availability: Items available for reference: UMPLIB GAMBANG: Not for loan (1)Call number: HD9980 .F38 2014 r Bc.. Log in to add tags Add to cart (remove)
		No cover image available The study of services quality by Rapid Kuantan bus / Noordiana Baharom by Noordiana Baharom Material type: Text; Format: print ; Literary form: Not fiction ; Audience: Specialized; Publication details: Kuantan, Pahang : UMP, 2014 Dissertation note: Project paper (Bachelor of Engineering (Civil Engineering)) -- Universiti Malaysia Pahang - 2014 Availability: Not available: UMPLIB GAMBANG: Digitized Process (1). Log in to add tags Add to cart (remove)
		Six steps to creating profit : a guide for small and mid-sized service-based businesses / Patricia Sigmon by Sigmon, Patricia Material type: Text; Format: print ; Literary form: Not fiction ; Audience: Specialized; Publication details: Hoboken, N.J. : Wiley, c2010 Availability: Items available for loan: UMPLIB GAMBANG (1)Call number: HB601 .S54 2010. Place hold Log in to add tags Add to cart (remove)
		Servitization and physical asset management / Michael J. Provost by Provost, Michael J [author.] Material type: Text; Format: electronic ; Literary form: Not fiction ; Audience: Specialized; Publisher: Warrendale, PA : SAE International, 2019Copyright date: © 2019 Online resources: Clik here to access Clik here to access (Direct Link) Availability: Items available for loan: UMPLIB PEKAN (1)Call number: HD9720.5 .P76 2019. Place hold Log in to add tags Add to cart (remove)
		Services marketing : concepts, strategies, & cases / K. Douglas Hoffman, Jason E. G. Bateson by Hoffman, K. Douglas Bateson, John E. G Edition: 5th ed. Material type: Text; Format: print ; Literary form: Not fiction ; Audience: Specialized; Publication details: Mason, OH : Cengage Learning, 2017 Availability: Items available for reference: UMPLIB GAMBANG: Not for loan (1)Call number: HD9980.5 .H64 2017 r. Log in to add tags Add to cart (remove)
		Services marketing : integrating customer focus across the firm / Valarie A. Zeithaml, Mary Jo Bitner, Dwayne D. Gremler by Zeithmal, Valarie A Bitner, Mary Jo Gremler, Dwayne D Edition: 5th ed. Material type: Text; Format: print ; Literary form: Not fiction ; Audience: Specialized; Publication details: Boston : McGraw-Hill Irwin, c2009 Online resources: Click here to access online Click here to access online Click here to access online Availability: Items available for loan: UMPLIB GAMBANG (1)Call number: HD9980.5 .Z45 2009. Place hold Log in to add tags Add to cart (remove)
		Services marketing : integrating customer focus across the firm / Valarie A. Zeithaml, Mary Jo Bitner, Dwayne D.Gremler by Zeithaml, Valarie A Bitner, Mary Jo Gremler, Dwayne D Edition: 6th ed. Material type: Text; Format: print ; Literary form: Not fiction ; Audience: Specialized; Publication details: Boston : McGraw-Hill 2013 Availability: Items available for loan: UMPLIB GAMBANG (1)Call number: HD9980.5 .Z45 2013. UMPLIB PEKAN (1)Call number: HD9980.5 .Z45 2013. Place hold Log in to add tags Add to cart (remove)
		Services marketing : an interactive approach / Raymond P. Fisk, Stephen J. Grove, Joby John by Fisk, Raymond P Grove, Stephen J John, Joby Edition: 4th ed. Material type: Text; Format: print ; Literary form: Not fiction ; Audience: Specialized; Publication details: Australia : South-Western Cengage Learning, 2014 Availability: Items available for loan: UMPLIB GAMBANG (1)Call number: HD9980.5 .F57 2014. Place hold Log in to add tags Add to cart (remove)
		Services marketing : people, technology, strategy / Jochen Wirtz, Christopher Lovelock by Wirtz, Jochen Lovelock, Christopher H Edition: 8th ed. Material type: Text; Format: print ; Literary form: Not fiction ; Audience: Specialized; Publication details: Hackensack, NJ : World Scientific, 2016 Availability: Items available for loan: UMPLIB GAMBANG (1)Call number: HF5415.13 .W57 2016. Place hold Log in to add tags Add to cart (remove)
		Services marketing : people, technology, strategy / Christopher Lovelock, Jochen Wirtz. by Lovelock, Christopher H [author.] Wirtz, Jochen [author.] Material type: Text; Format: regular print ; Literary form: Not fiction ; Audience: Specialized; Publisher: Upper Saddle River, N.J. : Pearson/Prentice Hall, 2004Publisher: © 2004 Availability: Items available for loan: UMPLIB GAMBANG (1)Call number: HF5415.13 .L68 2004. Place hold Log in to add tags Add to cart (remove)

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Your search returned 88 results.